Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged, defective?
What happens if the item I ordered is not available?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
How are shipping charges calculated?
Shopping FAQs
Which credit cards do you accept?
Visa, Mastercard and American Express cards are accepted. Back to TopCan I cancel my order?
Yes, you can, as long as the products have not been shipped. Upon receipt of your package, if your products are damaged or defective please contact us immediately. Back to Top
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top
Can I return an item that is damaged, defective ?
Yes, you can return damaged or defective items within two weeks of placing your order. Please ship the products and invoice back to DSA and request full credit to your credit card.
Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials. Back to Top
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days. Back to Top
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
How are shipping charges calculated?
Normally shipping charges are $5.95. Large orders will be slightly higher, the adjusted amount will be calculated and the additional shipping cost will be added to your total cost. Additionally, any order placed over $40.00, the shipping is free. These shipping rates apply to consumers only and Wholesalers and Distributors should call for orders and rates.
All products are shipped via UPS (because they offer package insurance and excellent tracking software). Back to Top
