Online shopping help

Since offering online payment and booking of conference places, we have found that about 93% of registrants have switched to the online method. - Thank you!

However, due to the type of shopping cart our site provides us with, there are a few limitations of the cart that can cause confusion and in some unfortunate cases - frustration! SO theses notes are designed to help you through the process if you are having trouble.

�Basically the shopping cart is not really designed to sell "soft goods" like tickets, so it always tries to ask what shipping method you prefer.

�When asked for the shipping method when completing a conference booking - just go ahead and choose ANY method you want. - It makes NO difference as NOTHING will be shipped and NOTHING will be charged to your credit card for shipping or handling. - It is just a fictitious step you have to go through to complete the sale!

�People have asked if we send a ticket out. We do not as the system automatically sends an email to the address you put in the details page of your online order. If you do not get this email and you do not immediately get the "Thank you - Your Order was successful" message then your order for some reason has not gone through.

We have found that often customers' own ISP (your email account provider) do not send the messages on or do not let us send messages to your account - due to your own mail box being full or some other similar reason.

So if you are having trouble receiving confirmation - first check the health of the email account you provided us with.

�If it all gets too much - call us and we can process your card details from the back-end of the system directly. - Although you won't get the automated email message this way.

�We are looking into and in the near future will get a shopping cart that handles software, ebooks, vouchers and tickets etc - so this inconvenience should go away soon!

Thank you for your support and patience!

Cardservice International� is an industry leader in credit card processing for traditional and Internet businesses. They provide customer service 24 hours a day, 7 days a week, in 140 languages and dialects, and one of the largest credit card fraud, loss prevention and chargeback departments in the industry.

Theirs is the software that actually processes your customer order information, address verification, credit card number, etc. The software�or gateway�sends the data to a credit card authorization network, which verifies that the customer's credit card is valid, and it verifies that the shipping address matches the billing address. This software helps reduce fraud, because a card where the billing and shipping addresses do not match could be stolen.

The secure payment gateway we use is our link to a special computer that encrypts confidential ordering data and protects you and us.

You will know you are on a secure server connection when the uniform resource locator (URL) in your web browser reads https://. The �s� stands for �secure.� You see the web browser change from the regular http:// to the secure https:// when you move to the shopping cart and bill processing area of our web site.

If our customer's ordering information is not sent via a secure payment gateway, it can be intercepted by computer hackers.