HELP PAGE FOR ONLINE CONFERENCE BOOKING

 

Since offering online payment and booking of conference places, we have found that about 93% of registrants have switched to the online method. – Thank you!

 

However, due to the type of shopping cart our site provides us with, there are a few limitations of the cart that can cause confusion and in some unfortunate cases – frustration!  SO theses notes are designed to help you through the process if you are having trouble.

 

• Basically the shopping cart is not really designed to sell “soft goods” like tickets, so it always tries to ask what shipping method you prefer.

 

• When asked for the shipping method when completing a conference booking – just go ahead and choose ANY method you want. – It makes NO difference as NOTHING will be shipped and NOTHING will be charged to your credit card for shipping or handling. – It is just a fictitious step you have to go through to complete the sale!

 

• People have asked if we send a ticket out.  We do not as the system automatically sends an email to the address you put in the details page of your online order.  If you do not get this email and you do not immediately get the “Thank you - Your Order was successful” message then your order for some reason has not gone through. 
  
  We have found that often customers’ own ISP (your email account provider) do not send the messages on or do not let us send messages to your account – due to your own mail box being full or some other similar reason.
  
  So if you are having trouble receiving confirmation – first check the health of the email account you provided us with.

 

• If it all gets too much – call us and we can process your card details from the back-end of the system directly. – Although you won’t get the automated email message this way.

 

• We are looking into and in the future will get a shopping cart that handles software, ebooks, vouchers and tickets etc – so this inconvenience should go away soon! 

 

Thank you for your support and patience!