FAQ's

Shopping FAQs

2. Can I cancel my order?
Yes, you can, EXCEPT ITEMS MARKED AS CUSTOM ORDERS, as long as our vendor has not shipped the item to us or directly to you. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the item has not already been shipped either to us or directly to you. If the item has already shipped the order can not be cancelled. Upon receipt of your cancellation request we will contact you within 24 hours by E-Mail to acknowledge the request. We will obtain a status report from our vendor as soon as possible and contact you as soon as we have the information. If the order is cancellable we will provide you with a cancellation confirmation number sent to your E-Mail address. Please keep this number for your records. You will receive a full credit towards any other online purchase or a full refund, whichever you prefer. If you do receive an order that was canceled, accept delivery of the item and either E-mail us at customerservice@babyunique.com or call 949-496-4541 to speak to a sales representative for return instructions. Back to Top

3. I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

4. Can I return an item that is damaged, defective, or I just don't want?
If, within 14 days, you are not satisfied with your purchase, we will replace the item, or provide a credit for the full merchandise amount less any shipping charges, which can be used towards any other online purchase or refunded directly to your credit card, whichever you prefer. THIS DOES NOT APPLY TO ANY ITEMS LISTED AS CUSTOM ORDERS. See below for more details on custom orders.

If you would like to return any merchandise you have received then simply E-Mail us within 14 days of receiving the merchandise to customerservice@babyunique.com and let us know which items you would like to return and the reason for the return. We will review the request and E-Mail you back with a return authorization number (RA#) within 24 hours. Once you receive the RA# carefully package the merchandise, put the RA# on the outside of the box, and send it to the following address: Baby Unique, 27136 Paseo Espada, Suite 1101, San Juan Capistrano, Ca 92675. Merchandise returned without an authorization number will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 14 days. The value of missing accessories will be deducted from the credit amount of a return.

Many items on our catalog our considered "CUSTOM ORDERS", and they are clearly marked as such. ANY CUSTOM ORDER IS CONSIDERED A FINAL SALE and will not be accepted for return, unless the item is damaged during shipping. Any freight damage claim must be made at the time of delivery while the delivery service is still present, otherwise NO CLAIM WILL BE ACCEPTED! Please make sure you set up delivery at a time when you will be present to inspect the merchandise. Please go to the shipping tab link at the bottom of this page or the shipping link tab to the left to get more details on custom order shipping. Back to Top

5. What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you by E-Mail. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

6. Why was I charged sales tax on my purchase?
State tax is applied to any item shipped within the State of California, which is where Baby Unique's corporate offices are located. Back to Top

Shipping FAQs

8. Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. Back to Top

9. Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen you will input your customer information for the transaction. The menu will then ask if you would like the merchandise sent directly to you at the address provided or to an alternate person & address. It's that simple! Just imput the alternate information and continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

10. How are shipping charges calculated?
Shipping charges are calculated according to the weight of the items being shipped, the destination, and the type of service such as standard UPS ground, UPS three day select, UPS next day service, etc...Any CUSTOM ORDER is sent through our COMMON CARRIER WHITE GLOVE PROGRAM and the shipping charge is a flat fee which is clearly specified on our checkout screen once you have inputed your customer shipping destination.